Quality Policy

Tempcon Express is committed to achieving total customer satisfaction by providing the best logistics service on time and within budget. It’s main objectives are to understand, meet customer’s requirement and exceed customer expectations.

The management is committed to:
  1. Develop and improve the Quality Management System.
  2. A commitment to continually improve.
  3. The enhancement of customer satisfaction.
The management has continuous commitment to:
  1. Strengthen the core business process and procedures.
  2. Describes work instructions & operating methods.
  3. Ensure that the customer need and expectation are determined and fulfilled.
  4. Communicate throughout the organization the importance of meeting customer needs and all regulatory requirements.
  5. Provision of a framework for establishing and reviewing quality objectives.
  6. Monitor business objectives, which are regularly measured and improved and ensure competence levels for all Tempcon Express staff.
  7. Ensure the availability of resources.

The structure of the Quality Management System is defined in the Quality Manual.
All personnel understand the requirements of this Quality Policy and abide with the contents of the Quality Manual.
The Organization complies with all relevant statutory and regulatory requirements.
The Organization constantly monitors its quality performance and implements improvements when appropriate.
This Quality Policy is regularly reviewed in order to ensure its continuing suitability.